Telephone Interpreter Services

24/7
Availability

Access an interpreter any time using our 1-800 phone line or mobile app.

Connect
in Seconds

For most languages you can connect with an interpreter in less than 30 seconds!

200+ Languages
Available

We connect you to interpreters in over 200 languages, including Spanish, Arabic and French.

Call a LiM Interpreter Today!

Supported by LiM’s Professional Interpreter Network of more than 7000 professional interpreters, you connect to an interpreter in less than 30 seconds 24/7. The platform allows users to connect directly from their landline by dialling our 1-800 number or using our app on their Apple, Android or computer device, creating a seamless transition to an interpreter-supported conversation. Make the most of our telephone interpreters today!

Phone Interpreter Services Ideal For

Insurance
Companies

With an interpreter accessible in 30 seconds or less, adjusters can improve their customer experience and handle claims and settlements efficiently.

Independent
Medical Examiners

An interpreter can be scheduled in advance to assist doctors when providing independent medical assessments.

Personal
Injury Firms

From discoveries to trial, a certified video, phone, or in-person interpreter can assist you in helping your clients with limited English abilities.

Police
Departments

Front-line officers, law enforcement, and 9-1-1 dispatch centers can access an interpreter in 30 seconds via our mobile app or 1-800 phone number.

Elementary, Jr High, & High Schools

With an on-demand interpreter, you can easily converse with parents and students who’s first language is not English

Health Care

Engage with health care professionals to communicate personal concerns or schedule consultations for family members.

Call Centres

Integrate our 1-800 toll free phone number into your call center and provide services in over 200 languages.

Full-Service Telephone Interpreter Services

Dedicated Account Management

Your dedicated Account Manager oversees all aspects of your account in order to ensure you receive the highest quality of service. Your Account Manager is available to support employees and assist in rolling out the platform ensuring all needed awareness materials and communications to employees are provided.

Full Transparency

ISA allows you to see all of your organization's relevant data that is updated in real time, including: overall organization spend individual user requests, and languages requested.

No Hidden Fees

There are no connections, additional users, or monthly fees associated with using LISA. All fees are billed per minute for phone and video and per hour for in-person interpreting and is reflective of actual time used.

Industry Specialization

Industry specialization is a very important factor when hiring a translator or interpreter. Our interpreters and translators have a deep understanding of industry-specific terms that vary from region to region.

Confidentiality

Every request made via phone, email, or in-person is kept strictly confidential. All interpreters and translators are qualified professionals held to an obligation of confidentiality and bound by a Code of Ethics and Confidentiality Agreement.

Access Our Network of Over 7000 Interpreters

Calling On a Landline / Cellphone

Calling our 1-800 number through the LISA app will put you in contact with our interpreters. When prompted, you may confirm the language and category you wish. You will now begin connecting to an interpreter.

Placing or Receiving a 3-Way Conference Call

Our streamlined processes can make placing or receiving a three-way conference call easy. Add a third party with a few taps on your mobile device or at the beginning of a call into the interpreter network.

Using the LISA App/Platform

Our smartphone app LISA provides you with direct access to our interpreters. Simply login into the platform via desktop or the app, select the desired language and category, and you’ll be connected to an interpreter.

Get Connected in Less Than 30 Seconds

We have implemented rapid technology that instantly connects you to one of our interpreters when you need them the most, including 9-1-1 translators and law enforcement. All you have to do is call our 1-800 number or access the LISA platform on a web browser or app to speak directly to a phone interpreter in less than 30 seconds!

Are there advantages to having an on-demand phone interpreter?

Instant aid to clients, transparent communication and establishing relationships are the three key benefits that come with having direct connection to an on-demand phone interpreter.

What are some benefits for an interpreter in a call centre?

Any large company, be it public or private, including government departments and call centers, should maximize the use of a phone interpreter. Having one ready can improve customer experience, save you time, money and resources, while reaching a wider demographic and creating a more inclusive customer experience.

Should emergency services hire an interpreter?

Police officers, firefighters, and paramedics can all benefit from having direct access to an interpreter quickly. Having these professionals on-call can improve communication and enhance services.